Frequently asked questions

Allow 3 to 5 days for standard shipping, 24–48h for express (mainland France), and 5 to 10 days internationally depending on destination.

Shipping is free from €150.00 of purchases, in every country we ship to.

Yes, you have 30 days after delivery to change your mind, no reason needed. The item must be unworn, unwashed, and with its original tags — open the request from your order detail in your account.

The refund is issued to your original payment method within 5 business days of us receiving and inspecting the returned item.

Payment goes through Stripe by card — depending on what's enabled, mobile wallets (Apple Pay, Google Pay) and installment payment options may also appear at checkout.

Every product page has a detailed size guide, plus a size finder tool based on your own measurements.

Once signed in, the Orders section of your account shows status, carrier tracking once shipped, and a downloadable invoice for every order.

Every euro spent earns points, redeemable for a discount. The Insider and OG tiers also unlock early access to drops, ahead of their public launch.

Follow a product or a drop right from its page to get notified the moment it launches, or as soon as a sold-out size comes back in stock.

Open a ticket from the Support section of your account, or through the Contact page — a reply reaches you by email and in your account.